Yes, you must be connected to the internet in order to use Video Converter Fox. Most of the features within the program require an internet connection in order to function. You will not be able to download music or videos, listen to streaming radio, watch streaming TV or play video games without an internet connection.

To reinstall Video Converter Fox PRO, use the form below to login to the Members Area, then follow the installation instructions.

To reinstall the free Basic version of Video Converter Fox, click here to download the installer file then run the file and complete all of the installation steps.

The process for transferring downloads to mp3 players differs depending on your device and the media player you use to sync your device. If you use iTunes, you can enable the auto-import feature in your Video Converter Fox program and your downloads will automatically be added to your iTunes library and can be transferred when you sync your device.

For other media players, you will need to manually import your downloads from the Video Converter Fox download folder into your media player library.

If you purchased a PRO membership and wish to cancel, please send an email to support@VideoConverterFox.com.

Please add "Membership Cancellation" in the subject line and include the following information:

 •  Transaction ID
 •  Date of Purchase
 •  Type of Card (Visa, Amex, etc.)
 •  Last 4 Digits of Card
 •  Email Address used for registration

Please allow up to 5 BUSINESS days for your refund to process and appear on your card statement.

Refund request must be received within 60 days of registration or no refund will be processed.

Video controls the speed at which videos are delivered from their servers. Video initializes videos at a higher speed, then throttles the videos after a few seconds in an order to control bandwidth. Unfortunately, there is no solution for this issue due to the fact that it is controlled by Video and not Video Converter Fox. However, download speeds should remain relatively high even after Video's throttling kicks in.

If you attempt to download a song and are prompted to login to Video, it means the video which is the source of the song has been flagged by Video due to it's content. Some videos are restricted by Video to audiences over the age of 18 and require logging into to Video before the video can be played. For this reason, users must login to Video prior to downloading songs from flagged videos.